Carpet Maintenance Guidelines

    • To prolong your carpet lifespan, long–lasting appearance, comfort and durability is to vacuum it often, as it prevents dirt embedded in the carpet’s pile. This should be performed on a daily basis especially for moderate and heavy-traffic areas. Your warranty is not valid if the carpet is not maintained correctly or if improper cleaning methods or chemicals are used. Harsh cleaning and improper chemicals can damage your carpet permanently.
    • For sprouts and snags, cut with scissors. Please do not pull them or you may damage the carpet.
    • Hire professional cleaner every 12–18 months, depending on human traffic and other factors like frequency of vacuuming and the texture of the carpet.
    • If your carpet is burned, cut away the tops of the dark part. If the burn is serious, the carpet may require replacement.
    • In case of extreme flood like overflow of water during washing or other leak, the carpet needs to be dried comprehensively by a professional cleaner with the appropriate equipment.

Vinyl Flooring Maintenance Guidelines

    • Maintain regular sweeping, mopping or vacuuming the floor to remove all loose dirt.
    • Always use floor protection pads when moving heavy objects across the floor to avoid permanent marks.
    • Do not use a vacuum with a beater bar or scrub brushes to avoid scratching.
    • Never use black or brown pads on Trenco Flor.
    • Do not use acetone based liquids such as nail polish remover to clean stains. Avoid using scraping tools which could remove the wear layer of vinyl.


Please contact our customer service at +65-6569 3345 for warranty